View Itil Service Desk Functions Pictures. The goal of itil service operation is to ensure that it services are delivered effectively and efficiently. The purpose of the service desk practice is to capture demand for incident resolution and service requests.
The goal of itil service operation is to ensure that it services are delivered effectively and efficiently.
You've come to the right place. You are the aim of this document is to define the purpose, scope, principles and activities of the service desk function and it is applied to the entire it service. Service desk ticketing systems of it and other functions adopt the best practices of itil to streamline their processes and workflows. While performing daily it service management activities i.e.